Privacy
What we collect, and why
The short version: we keep what we need to diagnose your rig, connect you with a tech and save your trips. We don't sell it, and we don't run advertising trackers.
What we keep
| What | Why |
|---|---|
| Your email and password | To sign you in. The password is stored scrambled; nobody at ZO-GO can read it. |
| Your profile: skill level, tools, any physical limits you tell us about | So repair steps fit what you can safely do. |
| Your rig and tow vehicle: year, make, model, type | So a diagnosis is about your rig, not rigs in general. |
| Your diagnosis conversations and the reports made from them | To walk you through a repair, and to brief a tech if you ask for one. |
| For techs: business name, your name, mobile number, home town, service area, what you work on | To send you only jobs you can take. |
| Trips you save in the trip planner: stops, dates, notes, photos | So you and the people you share the link with can see the trip. |
Who can see what
- Your profile and conversations are not shown to other users. The small team that runs ZO-GO can reach them when needed to keep the service working.
- A tech you request sees the diagnostic report: the rig, the symptom, what has been tried, and the general area. They see your name, phone number and exact site only after you choose them.
- A saved trip can be opened by anyone who has its link. There are two links: one that can edit and one that can only view. Treat the edit link like a password.
Other companies involved
We use a small number of services to run ZO-GO. Each sees only what it needs.
| Service | What it does for us |
|---|---|
| Supabase | Stores accounts and data, in the United States. |
| DreamHost and Cloudflare | Host the sites and carry the traffic. Cloudflare records basic, aggregate traffic. |
| Protomaps and OpenStreetMap services | Draw the map, look up places and work out road routes. |
| Google Fonts | Delivers the typefaces. |
| Anthropic, Twilio, Stripe | The AI assistant, text messages to techs, and payments. Not switched on in the beta yet; this page will be updated when they are. |
Cookies
One cookie keeps you signed in, and one holds your place while you use the site. The trip planner also keeps your unsaved draft in your own browser. We set no advertising cookies.
Your choices
- Download a copy of everything saved for your account, or delete your account and everything under it, from your account page.
- A saved trip can be exported and deleted from its own page by whoever holds the edit link.
Contact
A contact address will be published here before launch. Until then, beta participants can reach us directly.